Knowledgebase

 
Back

How do you handle delayed payments?

Paying invoices on time is our customers' responsibility. There are steps:

  1. Our automated system sends invoices 7 days before the due date;
  2. Clients are able to pay outstanding invoices via Credit Cards, PayPal, Bitcoins or Paysera / WebMoney /CashU.

If invoices are not paid until:

  1. 1 day after due date - services are suspended;
  2. 2 days after due date - 1 € late fee is added;
  3. 3 days after due date - services are terminated;
  4. 7 days after due date - services are deleted beyond recovering.


Attention #1: If invoice paid during service suspension time our system will automatically re-enable it after successful payment.

Attention #2: All terminated servers are deleted from our system without possibility of recovering them.